If you are running Mac OS X, please be sure to install Java on your Mac and be sure to enable Java WebStart applications.

If you are running a non-English version of Windows (i.e. Japanese, Korean, etc..), please save and run the Software Program in a directory that does NOT contain any extended characters.

If you see the following error message: "The magic number did not match", your download may have been corrupted. A firewall / proxy may have interfered with and corrupted your software download. In this situation, please check with your computer admin / firewall admin in order to download a good copy of our software.

If you see the following error message: "Unable to access directory. Please ensure directory is readable / writable", please grant our application read / write privileges to the appropriate directory. If you are running any anti-virus software (such as WebRoot, McAfee, Symantec), please configure your AV software to allow our application to write to the appropriate directory.

There have also been reported problems with our installers and Dell OpenManager. If OpenManager is installed on the target system, make sure to disable it prior to executing the install.

If you're running Windows XP SP2 or Windows 2003 SP1, the installation may stop during extraction phase. This is due to conflicts with a new Windows "feature" called "Data Execution Prevention" (DEP). This feature must be turned OFF for our installers to run.

1) Click Start, right click on My Computer, and select Properties.
2) On the Advanced tab, click Settings under Performance.
3) Select the 'Data Execution Prevention' Tab.
4) Select the radio button for "Turn on DEP ... except those I select:"
5) Select "Add" and select the CertGear installer (the entry shows up as "InstallAnywhere Self-Extractor" in the dialog).
6) Select Apply on the Performance Options and OK on the System Properties page.
7) Run the CertGear Installer

There have also been reported issues with certain video cards. If none of the above recommendations work, please try turning your hardware acceleration display setting to off.

• Type dxdiag at the command line to bring up video card configuration
• From within the "Display" tab, Click "Disable" to turn off the hardware acceleration.
  

Are you activating the same product that you had purchased? Please verify that you are activating the correct product.

If you just purchased the software, our system may be awaiting payment confirmation from our payment processor. Sometimes, our payment processor may be delayed in processing your payment. If your payment has not been processed after one hour, please send an e-mail to our payment processor directly asking for a resolution.

If Your Computer Has Un-Restricted Internet Access, Please Review The Following Activation Instructions.

If Your Computer Has Internet Access, But Access Is Limited By A Firewall Or A Proxy, Please Review The Following Activation Instructions.

If Your Computer Does NOT Have Any Internet Access, Please Review The Following Activation Instructions.

CertGear Software Can Be Installed On Multiple Computers. However, In Order To Keep Our Prices Low, CertGear Issues Software Licenses For Each Product. Each Original Licensee Is Allowed Up To 2 Software Licenses For Each Product.

If you want to use the software on multiple computers, you'll need to activate the software on each computer separately. See activation instructions above for further information.

CertGear Software Can Be Installed On Multiple Computers. However, In Order To Keep Our Costs Low, CertGear Issues Software Licenses For Each Product. Each Original Licensee Is Allowed Up To 2 Software Licenses For Each Product.

Licenses are NOT transferable between different computers. A license generated for ComputerA will NOT work on ComputerB. If you want to activate the software on multiple computers, you'll need to download a license for each computer. See activation instructions above for further information.