Free PHR Certification Practice Questions:
Which of the following best describes a strategy which increases employee satisfaction by increasing the number of tasks that an employee performs and increasing their control over those tasks?
A) Job Enlargement
B) Job Rotation
C) Horizontal Integration
D) Job Enrichment
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[Ans: D]
Job enrichment is a strategy which increases
employee satisfaction by increasing the
number of tasks that an employee performs
and increasing in the control over those
tasks. Job enrichment increases the depth
of a job by adding responsibility for planning,
organizing, implementing, controlling and
evaluation.
For example, a human resources
professional who is responsible for benefits
administration may be given the additional
responsibilities of keeping abreast of new
benefits legislation and researching brokers
and benefits options in the next open enrollment.
On the other hand, job enlargement merely
increases the number of tasks that an employee
performs, such as adding more similar operations
to a job. For example, an Administrative
Assistant might be given the additional
responsibility of filing besides just typing
memos.
Finally, job rotation (also known
as horizontal integration) is formal program
in which employees are assigned to different,
but comparable, jobs to expand their skills
base and to learn more about various parts
of the organization. For example, a store
clerk might be responsible for stocking
the store for 3 months, and then is responsible
for ringing customers' orders on the cash
register for 3 months, and then is moved
back to stocking the store for 3 months.
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